Privacy Notice

This Privacy Notice governs the provision of services provided by ADMINISTRACIÓN SURCACEN, S.A. DE C.V. and/or its subsidiaries and/or each of the companies that are part of GRUPO SICOSS-SERVICES (hereinafter “CONSOLIDÉ”), with the address for receiving notifications located at Avenida Sayil Manzana 05 Lote 02 Suite PH-01 and PH-02 Supermanzana 06 in the City of Cancún, Municipality of Benito Juárez, State of Quintana Roo and/or Avenida Ejército Nacional, Exterior Number 253-A, Floor 2, Colonia Anáhuac I Sección, C.P.11320, Miguel Hidalgo, Mexico City; responsible for the use, protection, and handling of personal data collected on the website consolide.com, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (the “Law”). This Privacy Notice is made available to you prior to the processing of your personal data, so that you are informed of how your personal data is used, disclosed, stored, and, if applicable, transferred, and any information collected through access to our website consolide.com, to guarantee the privacy of such information and the right to informational self-determination.

Thus, in accordance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility regarding personal data established by the “Law”, “CONSOLIDÉ” sets forth in this Privacy Notice the terms and conditions under which you, by using our website, acknowledge and agree to the processing of your personal data.

PURPOSE AND USE OF PERSONAL DATA

“CONSOLIDÉ” will use your personal data and the information you provide in order to identify and personalize each registered user to streamline navigation and interaction processes and to provide the services that “CONSOLIDÉ” offers.

a) For registration and creation of a user account within our website, so you can access and enjoy our services.
b) To identify and contact you if you require further information about the agreed and contracted services or to share any questions and/or comments.
c) To provide the services contracted through the “CONSOLIDÉ” portal and fulfill the obligations contracted with you.
d) For personalized delivery of the services offered through our website “CONSOLIDÉ.”

Additionally, your personal data will be used for the following secondary purposes, which allow us to provide you with better service:

I. To contact you for marketing, advertising, and commercial purposes, as well as to inform you of promotions, discounts, or services.
II. To notify you of any changes, modifications, and/or updates to the terms and conditions for the use and management of the website.
III. To comply with our obligations to judicial or administrative authorities, including those derived from audits or inspections.
IV. To gather information and statistical records to understand the level of satisfaction of our clients with our services.
V. To follow up on requirements related to the services purchased through our website.
VI. To provide assistance and follow-up on questions related to the use and management of the website via our chat or email.
VII. To collect, use, store, and/or transfer your personal data, as permitted by the Law, in order to provide you with selected services, sell, promote, and inform you about our services (the “Services”), and contact you for communications, notifications, notices, and/or news.

If you, as the owner of the personal data (the “Owner”), do not wish for your data to be processed for the aforementioned secondary purposes, or for any specific one, you may refuse your consent at any time by sending us your objection request to the following email address: contacto@consolide.com.mx; as this will not prevent “CONSOLIDÉ” from providing you with the Services you have contracted.

TYPE OF INFORMATION COLLECTED

“CONSOLIDÉ” will collect your data when you enter our website consolide.com. The website handles the following General Personal Data: full name, position, corporate name, mobile or direct phone number, and company email address. “CONSOLIDÉ” will not, under any circumstances, store banking information of the user in its databases, servers, or any other storage medium.

PROTECTION OF INFORMATION

The information that “ADMINISTRACIÓN SURCACEN, S.A. DE C.V.” and/or its subsidiaries and/or each of the companies forming part of GRUPO SICOSS-SERVICES obtain through the “CONSOLIDÉ” website is protected by physical, technological, and administrative security measures, always ensuring the protection and privacy of user and/or client information.

However, “CONSOLIDÉ” cannot guarantee the protection of your personal data in the event of issues with internet connections or device failures by users and/or clients, so despite having sufficient security infrastructure, there may be vulnerabilities beyond “CONSOLIDÉ’s” control, the risks of which are assumed by the user and/or client.

CONFIDENTIALITY OF INFORMATION

“CONSOLIDÉ” is committed to not sharing confidential and/or personal information provided by users or clients with any third party, except when expressly authorized by them. Despite its policy of non-disclosure of information provided by users or clients, “CONSOLIDÉ” reserves the right to disclose your information when a judicial and/or administrative authority issues an order or when acting against malicious users of the information contained on the website.

As a result, users agree and understand that this Privacy Notice does not apply to information that users voluntarily provide when communicating with others through electronic correspondence, chats, or similar activities. Users and/or clients are responsible for the type of information and personal data they disclose when participating in the activities mentioned above in this paragraph.
“CONSOLIDÉ” is not responsible for the personal data and information that users and/or clients provide to third parties who may have promotions or registration links for their own use.

TRANSFER OF PERSONAL DATA

“CONSOLIDÉ” informs you that your personal data may be transferred to any judicial or administrative authorities by provision of applicable law, as it:
i. Involves the transfer being necessary or legally required for the safeguarding of public interest or for the administration of justice;
ii. Involves the recognition, exercise, or defense of a right in a judicial process;
iii. Requires disclosure to companies that are subsidiaries or affiliates of “CONSOLIDÉ” and have the same processes and internal regulations.

ARCO RIGHTS

The means available to the user for exercising access, rectification, cancellation, and/or opposition rights, as provided by the Law, can be done by contacting the Data Protection Officer of “CONSOLIDÉ” at the aforementioned address or email.

Access and Rectification: The Owner may request that “CONSOLIDÉ” inform them of the personal data retained in its databases. Similarly, the Owner may request that in case of errors, inaccuracies, or incomplete personal data, they be rectified by indicating the modifications and providing the necessary documentation to support the request.

Cancellation: The Owner may request at any time that their personal data be canceled and/or deleted from “CONSOLIDÉ’s” databases, either personally or through their duly accredited legal representative. Some personal data cannot be canceled by law; once canceled, it will enter a blocking period after which the data will be deleted, and the data may be retained exclusively for administrative, civil, or criminal liabilities that may arise from the processing.

Opposition: The Owner may, at any time and for legitimate reasons, oppose the processing of their personal data, either personally or through their legal representative. The Owner may revoke consent granted to “CONSOLIDÉ” for the processing of their personal data, limit its use or disclosure, and/or request its return, as well as exercise ARCO Rights provided by the Law by sending a request to contacto@consolide.com.mx addressed to the Data Protection Area.

USE OF COOKIES

To ensure that the “CONSOLIDÉ” website is well managed and to facilitate better navigation, cookies may be used. A cookie is a file downloaded onto the user’s device when accessing certain web pages to store and retrieve information about browsing done from that device.

CHANGES TO THE PRIVACY NOTICE

“CONSOLIDÉ” may, at its discretion, modify this Privacy Notice. Any changes will be made known to the users of “CONSOLIDÉ” through our website consolide.com, in the Privacy Notice section.

ACCEPTANCE OF THE COMPREHENSIVE PRIVACY NOTICE

This Privacy Notice constitutes a valid agreement between the user and/or client and “CONSOLIDÉ.” If the user accesses and/or uses the Services of “CONSOLIDÉ,” it means they have read, understood, accepted, and consequently agreed to the terms of this Privacy Notice. If the user does not agree with the terms of this privacy notice, they should not provide any information or use the Services or any information related to this website.